Wondering if PhonePe can refund your money? If you’ve encountered a situation where your bank account was debited for a transaction that didn’t go through, you’d naturally seek to recover that amount from PhonePe. However, if you’re unsure about the process, fret not. Follow the straightforward steps below to resolve the issue and reclaim your funds.
Can PhonePe Issue Refunds? Two Methods to Retrieve Money from PhonePe
When it comes to reclaiming deducted funds, PhonePe offers two primary avenues. You can either opt for the “Raise a Ticket” approach or directly reach out to PhonePe’s customer care service. Here’s how you can proceed with each option:
Raise a Ticket Contact Customer Care
- Access Transaction History: Launch the PhonePe app on your mobile device and navigate to the “History” section located at the bottom right corner. This section displays a detailed list of your transactions, including failed ones.
- Identify the Failed Transaction: Locate the failed transaction from the list and tap on it to view its details, such as the date, time, recipient, and the deducted amount.
- Contact PhonePe Support: At the bottom of the transaction details page, tap on the “Contact PhonePe Support” option. This will prompt a new interface to appear.
- View Tickets: Click on the “VIEW TICKETS” tab positioned at the top right corner of the screen.
- Language Selection: Choose your preferred language by clicking on the “CHANGE LANGUAGE” option and selecting English or any other language.
- Lodge Complaint: Select the “Money not refunded” option to proceed with lodging your complaint.
- Expedite Refund: PhonePe may offer an option to expedite the refund process. If available, select “I want the refund sooner” to expedite the process.
- Ticket Confirmation: Upon selection, you’ll receive a confirmation message containing a unique “Ticket number” for your case reference.
- Follow-Up: If the refunded amount isn’t reflected in your bank account within a few days, access your “Ticket number” under the “View Tickets” section to remind the support team.
Alternatively, you can reach out to PhonePe’s customer care service by dialing either 02268727374 or 08068727374. Provide details of the failed transaction, including the date, amount, and transaction ID, to facilitate the refund process efficiently.
By following either of these methods, you can effectively address issues related to failed transactions on the PhonePe app and ensure prompt refunds. Select the method that aligns best with your preferences and convenience.
That’s it! You’ve now learned the straightforward methods to secure a refund if a transaction on the PhonePe app fails, resulting in a deduction from your account.
Sometimes, even if the refund is marked successful on the PhonePe app, the money might not immediately appear in your bank account. This delay occurs because PhonePe considers refunds successful once they receive confirmation from your bank. However, banks may take 1 to 2 days to credit the refunded amount back to your account, occasionally longer due to technical or systemic issues.
